SHIPPING POLICY

Shipping Policy

Thank you for shopping with Nactik.

We are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping and delivery process.

Order Processing Times

Orders are typically processed within 1–3 business days after payment is received.

Please note:

  • orders are not processed on weekends or public holidays
  • processing times may increase during high-demand periods, promotions, or holidays

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Estimated Shipping Times

Estimated delivery times vary depending on your location and shipping demand.

Typical delivery estimates:

  • Australia: 1–4 weeks
  • International Orders: 1–4 weeks

Please understand that shipping timeframes are estimates only and are not guaranteed.

Delays may occasionally occur due to:

  • customs processing
  • international carrier delays
  • severe weather
  • high shipping demand
  • local postal service disruptions

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on the product and delivery destination.

Some products or promotions may include free shipping.

Tracking Information

All orders include tracking where available.

Tracking details will be emailed to you once your order has been dispatched.

Please allow several days for tracking updates to appear after shipment.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, this may result in shipping delays or failed delivery.

Nactik is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Lost or Delayed Packages

If your package has not arrived within 45 business days from shipment, please contact us at contact@nactik.com and we will investigate the issue with the shipping carrier.

Damaged Packages

If your order arrives damaged, defective, or incorrect, please contact us immediately at contact@nactik.com with:

  • your order number
  • photographs of the item
  • photographs of the packaging where applicable

We will work to resolve the issue as quickly as possible.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this period, orders may already be in processing or transit and may no longer be eligible for cancellation.

Contact Us

If you have any shipping-related questions, please contact us at:

contact@nactik.com